General Questions

Consult the Frequently Asked Questions (FAQ) page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.
Complete the form below for questions that our FAQ could not answer.

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HERE Phone Support

For phone support, contact the HERE Customer Contact Center* at the following number:

1-866-422-8182    

*The HERE Contact Center & Online Contact Form only supports map update related questions.  We do not support questions for other radio/infotainment features. Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

 

For questions related to Uconnect® Software or non-map update related topics - contact Uconnect at: 1-877-855-8400